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General conditions of use
This document and the legal information in it govern the use of the services offered by Autogrill Italia S.p.A. and other Autogrill Grooup companies to Autogrill customers registered with the My Autogrill loyalty programme (hereafter “User(s)”) via the website www.myautogrill.it (hereafter “Website”) and/or the My Autogrill application for mobile/smartphones (hereafter “App”).
Access and/or any action involving navigation on the Website's pages and/or downloading, installing and using the App or in any case the services connected to it automatically entails User's acceptance of the following general terms and conditions of use (hereafter abbreviated to “Conditions”).
Autogrill reserves the right to modify the Conditions at any time and without notice and with effect from the time of publication of the modified conditions. It is understood that any use of the Website/App or in any case of the services connected to it - after the publication of such modifications - shall constitute acceptance of the terms and conditions, as modified.
The Website/App enables Autogrill customers to register with the My Autogrill loyalty programme, get information on how the programme and its dedicated services work and have an overview of the promotions reserved for them.
Once registered, customers can access their reserved area on the Website/App, from which they will be able to:
- check their points balance, promotions tied to their account and most recent purchases at Autogrill points of sale;
- check and update their personal details, withdraw consent to use personal data for marketing purposes, change their password for accessing the personal area;
- download/view their digital ID for making themselves known at Autogrill point of sale check-outs;
- manage loyalty cards that are linked to their account and can be used as ID at check-outs;
- activate and use services for customers registered with the My Autogrill programme.
- Panino Giusto;
- Burger King in Milano piazza Duomo;
- Fiera Milano;
- Eni Cafè;
- Eataly Fiumicino;
Limitations and penalties
If a User acts in ways that are contrary to the law, public order and common decency or in any case in breach of these Conditions and of the other documents referred to herein, Autogrill reserves the right to suspend and/or close that User's account and/or prevent them from accessing the App or any of its functions (and report the fact to the relevant authorities if opportune) with express exclusion of all liability, in whatever capacity and for whatever reason, towards the User.
User acknowledges that use of the App's functions via a mobile device modified in ways not conforming to the producer's software or hardware guidelines, including the disabling of hardware or software controls, is expressly forbidden and constitutes an infringement of these Conditions and a cause of closure of the User's account. Autogrill in no way guarantees the compatibility of the App with the User's mobile device.
All the contents of the Website/App, such as, by way of example, texts, data banks, drawings, trademarks, logos, models, projects, codes, procedures, etc., are owned by Autogrill or third parties which have licensed Autogrill to use and disclose them and are protected by current industrial and intellectual property law.
In particular, the rights of economic exploitation of the aforementioned material in the various sections are owned by Autogrill and/or third parties which have specifically authorised said enterprise to publish it, without prejudice to the ownership of moral rights by the relative authors. Any use of the contents of the Website/App, for whatever purpose, is forbidden unless expressly authorized and in accordance with these Conditions.
Autogrill undertakes to comply with Italian law on intellectual property and all other applicable copyright laws.
The Website and/or App may contain hypertext links to third party websites. Hypertext links have the sole function of facilitating the User’s navigation without there being any relationship between the content of the Website/App and that of the third party website accessed.
Autogrill declines all responsibility for the working of links, contents, structure, truthfulness, accuracy and adequacy of the materials and/or information available on third party websites, and for the accessibility of third party websites linked to its own.
Click & Good Service
Following the activation of the Click & Good service, which enables customers to book and order a vast range of products at authorized points of sale via an online booking system, User is hereby informed that on using the new Click & Good online purchasing service the discounts and promotions provided with My Autogrill at check-out (eg. complimentary coffees) will not be available.
Points earned by making purchases via the Click & Good service will be duly accredited. For purchases made by truckers registered with My Autogrill via the Click & Good service, there will be a 10% discount on the amount of the order placed, such discount replacing the other discounts provided for.
A My Autogrill account enables Users to take part in our rewards operations. In particular, it enables Users to take part in the new rewards programme valid from 04/10/2022 to 31/10/2023, the Rules of which can be found via this link: www.autogrill.it/regolamentomyautogrill
Transition from old programme
Following activation of the new rewards operation, coffee points accumulated under the old programme that closed on 3/10/2022 will be converted into new points as from 4/10/22 under the new programme, as detailed in the table below:
- 1 coffee points ai 03/10/2022 --> 15 "new points allocated on 04/10/2022;
- 2 coffee points ai 03/10/2022 --> 20 "new points allocated on 04/10/2022;
- 3 coffee points ai 03/10/2022 --> 25 "new points allocated on 04/10/2022;
- 4 coffee points ai 03/10/2022 --> 30 "new points allocated on 04/10/2022;
- 5 coffee points ai 03/10/2022 --> 35 "new points allocated on 04/10/2022;
- 6 coffee points ai 03/10/2022 --> 40 "new points allocated on 04/10/2022;
Users who have accumulated 7, 8 or 9 “old” points, on the other hand, will be entitled to a complimentary coffee drink. Complimentary coffee drinks earned by accumulation/conversion will be valid and usable till 31/03/2023. After such date, they will be deemed expired and no longer claimable.
Applicable law and court with jurisdiction
These terms and conditions of use are regulated by and must be construed in accordance with Italian law. In cases of dispute over these terms and conditions of use or any dispute arising in relation to use of the Website or App, the court of jurisdiction shall be that of the place of residence or domicile of the User.