How can I create my E-wallet?
Once subscribed to digital payment services, is it still possible to pay by cash?
After subscribing to digital payment services, is it possible to add or delete a payment method?
As often as you need, you can modify your payment method within the app
or add a new one:
Here is how.
How do I use the digital payment service?
What is the digital payment service of My Autogrill?
Digital payment service is a payment service made through the My Autogrill App.
At no extra cost, you can now pay easily, quickly and securely
using Paypal or your debit/credit cards in our stores.
How does it work?
Using the digital payment service is simple - Just download the latest
free version of the My Autogrill app and follow the set-up instructions
adding your paypal account or your debit/credit cards.
Where can I use it?
The digital payment service is active in all Autogrill branded store,
you'll find the Paypal brand and/or the service icon at the payment desk.
For more information regarding some stores
Who can use the digital payment service?
Only registered customers to the My Autogrill program are able to use the digital payments service.
To register for our loyalty program, it takes just a
to join us.
What is the cost of the My Autogrill app and the digital payment service?
Both the app and the digital payments service are cost free and you incur
no additional fee when using your smartphone as a payment device.
Can I use the digital payment service without being registered to the My Autogrill program?
No, to use the service you need to be registered to My Autogrill. You
can do so by entering your details or connecting through Facebook or
Google. Hence, you'll have access to all promotions of My Autogrill. If
you would like to know more about the benefits of My Autogrill, visit
Can I subscribe to the digital payment services through the My Autogrill site?
No, the subscription has to be down via the app My Autogrill,
its available in
What is needed to subscribe to the service?
Your first and last name, a PayPal account or alternatively a credit
or debit card and a security PIN code of four digits.
How do I subscribe to the digital payment service of My Autogrill?
- Open the My autogrill app and click the top left menu
- Select "Digital payments
- Please enter your first and last name or those suggested by the app
- Choose a numeric password (PIN) of four digits, then
add your three security questions that you'll need to use if
your forget your PIN
- Select one or more payment methods - You can choose to add
your PayPal account and/or one or more credit/debit cards
- Using Paypal, login if you've already
registered. Alternatively, create an account
directly on the PayPal website.
- Using the credit/debit card method,
you must enter all the required information
from your card.
Can I use a prepaid card to subscribe to the service?
Yes, all debit cards using Visa, Mastercard, JCB,
China Union Pay are accepted.
What types of credit cards can I use to subscribe?
All credit cards using Visa, Mastercard, JCB,
China Union Pay are accepted.
How long does it take to subscribe?
Subscription to the service is fast. If you have a PayPal account,
makes it even faster as you don't need to
insert your card details, simply login to your account.
Why is it necessary to have all these details for subscription?
The data we required are those necessary to authorize transactions
and to monitor their safety.
I don't have a current account, can I still subscribe to the digital payment service?
Yes, using a prepaid card of Visa, Mastercard, JCB,
China Union Pay or PayPal.
How do I use the digital payment service when I'm at the cashier's desk?
The Digital payment service of My Autogrill is easy to use:
Simply tap the digital ID button with the My Autogrill logo,
enter the PIN code and incase you've entered more than one payment method,
opt for one of them. Following this, a QR code will appear on your screen,
that is scanned at the cash-desk...and the payment is now complete!
At the end of of the transaction, the cashier will give you a paper
ticket and you'll also have a digital confirmation of payment in the app.
Do I have to give my phone to the Autogrill staff to carryout the payment?
No, you'll be requested to scan your phone on the scanner at
the cashier's desk which will read your QR code, keeping your
phone always in your hands!
Can I use the same QR code for multiple transactions?
To ensure the safety of your transaction, the QR code that appears on your
screen is dedicated to a single transaction. By entering
your PIN code, a new QR code will be created each
time and valid for a duration of 15 minutes, in
which you can use if for a single transaction.
Is it possible to use the My Autogrill card for payment and also for the accumulation of points?
You can make digital payments only through the My
The charges are debited straight away or at the end of the month?
The charges will be carried out according to the agreements already in place
with your card issuer associated with your PayPal account or through the My Autogrill app.
Everytime I carry out a payment, is there a need to reconfigure my card details on the app?
No, you will be asked to configure your payment method
only in digital payment section of the app. From then on,
your saved preferences are kept in the app
If I change smartphones, do I have to re-run the setup of the application from the start?
Simply installing the My Autogrill app on your new smartphone,
logging in will get you back to the promotions and services.
The first time a QR code is requested for payment, you'll be
re-asked to answer a security question, just to be sure of your identity.
The following transaction, you can simply enter your PIN.
Can I change my payment methods?
Of course, you can always add/edit your
payment methods within the app
How can I deactivate my account?
If you decide to cancel your digital payment services account,
please contact (firstname.lastname@example.org)
which will assist in deleting your account for this service. Unsubscribing
to the My Autogrill program also involves unsubscription from the digital payment service.
Is the digital payment service secure?
The digital payment service of My Autogrill is absolutely safe. All your personal
data, account information of your PayPal and credit/debit cards are not saved on your
phone and are not transmitted during the transaction. This means that even
if your phone ends up in the wrong hands or someone photographs your
QR code for payment, your data remains safe!
Why does the app continuously requests for a PIN when I try to carry out a digital payment?
To guarantee maximum security, the 4
PIN code is needed to approve
and validate transactions
What are the rules for creating the security PIN code?
The PIN must comply with the following rules: 4 digits long,
must contain only numeric characters, must not be in a predictable pattern such
as repeated digits e.g (8888), incremental numbers (1234) and common compositions (2580).
Can my login details and secret PIN be stolen?
Our high security standards means that your data on your PayPal or credit/debit
accounts are always secure. However, you can take some steps
on your part to
maximise the security:
- Username, password and PIN are strictly personal and should be stored carefully
to prevent unauthorized third parties gaining access and possession
- Remember to always input your login details away from prying eyes
- Change your password and PIN code frequently
What happens if I loose my phone or it's stolen?
If you lose your phone or it gets stolen, do not fret.
All your personal data, and your account details (Paypal, debit/credit cards)
will be safe. They are protected by the safety code of your
phone and your PIN. If you want to block your payment account, please contact our contact
Being locked out of the account involves the removal of your payment
information, so when you re-download the app on a new device,
you'll need to re-subscribe to the digital payment service, entering the required information.
Would I receive an email from My Autogrill, requesting for sensitive information on payment?
Be rest assured that you will never be asked via email to provide your
password, PIN code or your debit/credit card information
for payment. If you receive such requests, please contact,
our contact center
before responding. Phishing is a computer fraud carried out by sending emails
with counterfeit logos of monetary institutions, or a company that allows digital payments.
These emails often calls on the recipient to provide sensitive data like
credit card details, passwords to access a certain service, and these
requests are justified with a technical reason.
Can I use the digital payment services on multiple devices?
Yes, you can use the digital payment service from all devices that you've installed
the My Autogrill app. Every time you use the service on a different device,
to check your identity for security reasons, you will
be asked to answer your security questions before
retrieving the QR payment code. You can not however, make simultaneous transactions
from different devices connected to your My Autogrill account.
Is the digital payment service aware of my credit & debit accounts movements?
No, the digital payment service can not track your bank account movements.
Ofcourse, at the time of payment, the service checks
the ability of payment to ensure a
Are the payments made through the digital payment service tracked?
Yes, like all electronic payments, those made through the
digital payment service of My Autogrill are counted as
required by Law.
Are their limitations to using the service?
No, the limitations that may occur will be those set by
your bank or those on your PayPal account.
My credit and debit cards, are they secure? Who can read them?
All your personal data, and/or the data of your PayPal and credit/debit
accounts are all safe, thanks to the security system of your phone and
the PIN used in the My Autogrill app. Moreover, your data will
never be transmitted to your mobile phone or across
other channels during the process of transaction.
Are the promotions of coffee points and others of My Autogrill still valid when using the digital payment service?
Yes they are, you are paying through the digital payment service making
all the offers of My Autogrill still valid. You will receive
coffee points and you will continue to receive all discounts and promotions dedicated to you.
Would I receive other emails apart from those of the My Autogrill program?
No, we will continue to send you only emails related to My Autogrill
program for which you've already given your consent.